SUTEX S.A.S. makes dispatches to all the municipalities of the National territory through its partner transporter(s): Coordinadora and through its own trucks, in order to guarantee security and coverage, so that your purchase made at get to the address you want.

Delivery times

The delivery time of the products varies, however, for main cities the maximum delivery time is four business days and for other destinations it can be up to seven business days, depending on the availability of the carrier.

Delivery times start counting from the confirmation of payment. For credit card payments, the payment platform must approve the transaction based on data analysis, which may take up to one business day.

Deliveries cannot be made at an exact time. In case you have any concerns with the dispatch of the product, you can contact the Customer Service line located in the city of Bogotá with PBX 3580000 ext 314 (Monday to Friday from 7am to 5pm), through our email, in order to verify the status of the transport.

The product may be received by any person of legal age who lives or is present at the place of delivery, for which the signature of the transporter's guide will suffice.

In the event that the product has signs of damage or ruptures in its packaging at the time of delivery, you must register it in the transporter's guide as an observation and contact the Customer Service line located in the city of Bogotá with PBX 3580000 ext. 314 (from Monday to Friday from 7am to 5pm), through our email

Cost of delivery

The shipping cost will be determined in each particular case depending on the destination, weight and volume of the package. This value will be calculated in the purchase process and will be informed to you at the time of settlement of the order, before you make the payment.

In a promotional way there will be offers where the shipping cost is given free to the consumer for a limited time. The duration and promotional conditions will be specified in a timely manner on the website