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SUTEX S.A.S. makes dispatches to all the municipalities of the National territory through its partner transporter(s): Coordinadora and through its own trucks, in order to guarantee security and coverage, so that your purchase made at www.steambeach.com get to the address you want.
The delivery time of the products varies, however, for main cities the maximum delivery time is four business days and for other destinations it can be up to seven business days, depending on the availability of the carrier.
Delivery times start counting from the confirmation of payment. For credit card payments, the payment platform must approve the transaction based on data analysis, which may take up to one business day.
Deliveries cannot be made at an exact time. In case you have any concerns with the dispatch of the product, you can contact the Customer Service line located in the city of Bogotá with PBX 3580000 ext 314 (Monday to Friday from 7am to 5pm), through our email email@example.com, in order to verify the status of the transport.
The product may be received by any person of legal age who lives or is present at the place of delivery, for which the signature of the transporter's guide will suffice.
In the event that the product has signs of damage or ruptures in its packaging at the time of delivery, you must register it in the transporter's guide as an observation and contact the Customer Service line located in the city of Bogotá with PBX 3580000 ext. 314 (from Monday to Friday from 7am to 5pm), through our email firstname.lastname@example.org
Cost of delivery
The shipping cost will be determined in each particular case depending on the destination, weight and volume of the package. This value will be calculated in the purchase process and will be informed to you at the time of settlement of the order, before you make the payment.
In a promotional way there will be offers where the shipping cost is given free to the consumer for a limited time. The duration and promotional conditions will be specified in a timely manner on the website www.steambeach.com
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Calle 80 km 1.7 Entrada Parque la Florida Terrapuerto Bodega 29 Cota - Cundinamarca Colombia Bogotá Bogotá, D.C. CO 11001.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Calle 80 km 1.7 Entrada Parque la Florida Terrapuerto Bodega 29 Cota - Cundinamarca Colombia Bogotá Bogotá, D.C. CO 11001
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.